To contact Golden Casket by email, please complete the email form provided below and press the "Send Email" button. Alternatively, you can email us at playersupport@goldencasket.com.

You can also call Golden Casket on 131 868 (alternatively, call 07 3877 1000) and speak with one of our Consultants during business hours (Monday to Saturday between 8am - 5pm and Sunday between 8am - 2pm). If you wish to lodge a complaint, please call us on the phone numbers above or email us. Our street address is: 87 Ipswich Rd, Woolloongabba QLD 4102.

Golden Casket has a Complaint Handling Charter to ensure all complaints are managed consistently, fairly and efficiently. For a copy of this Charter email us or telephone Golden Casket's Contact Centre on 131 868.

When using this form to send an email to the Golden Casket Contact Centre, please be advised that emails received by Golden Casket may not be processed until the next business day. If your inquiry is urgent (such as a lost receipt stop payment request) call us on 131 868 (alternatively, call 07 3877 1000) during business hours (Monday to Saturday 8am - 5pm and Sunday 8am - 2pm) or visit your local Golden Casket Agent.