To contact Golden Casket by email, please complete the email form provided below and press the "Send Email" button. Alternatively, you can email us at playersupport@goldencasket.com.

You can also call Golden Casket on 131 868 (Queensland callers only - Interstate callers please call 07 3877 1000) and speak with one of our Consultants during business hours (Monday to Saturday between 8am - 5pm and Sunday between 8am - 2pm). If you wish to lodge a complaint, please call us on the phone numbers above or email us.

Please be advised that emails received by Golden Casket on weekends and public holidays may not be processed until the next business day. Any urgent enquires, during these times, should be directed to the Golden Casket Contact Centre on 131 868 or your local Golden Casket newsagent.